1. Detailed description of goods and/or services.
    Heli Quest PTY Ltd is a business in the Aviation Industry that supplies aviation related services.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 10 days and delivery confirmed by way of email.

  3. Export restriction
    The offering on this website is available to South African clients only.

  4. Return and Refunds policy
    The provision of goods and services by Heli Quest PTY Ltd is subject to availability. In cases of unavailability, Heli Quest PTY Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

  5. Customer Privacy policy
    Heli Quest PTY Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Heli Quest PTY Ltd bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Heli Quest PTY Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Heli Quest PTY Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Heli Quest PTY Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Heli Quest PTY Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Heli Quest PTY Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Heli Quest PTY Ltd (private company) based in South Africa trading as Heli Quest PTY and with registration number 2018/632192/07 and 1 (Director(s)/Member(s)/Owner(s)).
  14. Heli Quest PTY Ltd contact details
    Company Physical Address: 10 Insala Road Kloof Durban 3610
    Email: info@heliquest.co.za
    Telephone: 0835275623